NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Nigel_Holland's avatar
Nigel_Holland
Guide
Nov 17, 2019
Solved

XR700 r-apps not loading

Hi Guys,   Looking for some help on r-apps not loading on the XR700. I see there is a closed thread on this already but does not give me much information. Is anyone able to help on this one?     ...
  • Netduma-Fraser's avatar
    Netduma-Fraser
    Nov 17, 2019
    Hi Nige, what pages is this happening on? In System Information on the R-App panel, change in the options the retries to 5 instead of 3 and then reboot the router.
Devil_Dog_1888's avatar
Devil_Dog_1888
Tutor
Mar 31, 2020

OK, so I wanted to come back and update this thread. My router appears to be working normally now.

 

Fraser - I did as you instructed and installed the 1.0.1.24 hotfix. I also followed it up with a factory reset. It has been running for about a week now and i have not once had an issue with the R-Apps.

 

Some notes...

 

  • I did see this hotfix when researching my issue but nowhere in the notes does it say anything about the R-Apps issue being addressed in it. It only specifies that this went out to fix a security issue. An issue that apparently was affecting many of Netgear's routers. Definitely not obvious that this addresses the R-Apps issue in any way.
  • I backed up my settings prior to the firmware update and tried to apply them after the factory reset but it would not take. I had to go back to all of my devices 1 by 1 and add them back. I also has to set up all my port forwards, mac addresses filters, static IPs ect. In hindsight this was probably best so i can "really" start fresh but it was a PITA as i have about 50 devices on my network

I will keep this thread updated periodically, and if i run into issues with this again i will be sure to post an update. For now, though, my router seems to be behaving.