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Forum Discussion
Swade123
Dec 24, 2019Aspirant
xr700 Router packet loss
https://imgur.com/HRyZGV3 getting bad packetloss on my new xr700 router, im hard wired to my pc and have seen packetloss intermittently when testing on pingplotter although this is the first tim...
Netduma-Fraser
Dec 24, 2019NetDuma Partner
When it comes to PingPlotter the default interval of 2.5 seconds should be used instead of 1 as that can show issues which aren't actually there. Also the graph below what you have shown there is most important, if that graph doesn't have any red bars after changing the interval to 2.5 then you have nothing to worry about.
- Swade123Dec 26, 2019Aspirant
im still getting huge latency spikes from my router, how can this be fixed? is this a faulty unit? these are 5000%+ spikes at times, that feels completely unnaceptable to me from a new premium router
- Swade123Dec 26, 2019Aspirant
i should add - i didnt see a way to edit my post, i know the packetloss here is obviously from the server end and not from the router, this was just an image i had handy that showed the router ping spike, it happens pretty consistently every time i test on pingplotter
- Netduma-FraserDec 26, 2019NetDuma PartnerAs I mentioned before the graph at the bottom of the program is the most important and that shows that your ping is actually very stable with no spikes, there was a bit of packet loss but that could be the server itself. I'd ping another local server and see if you get the same results. Basically ignore the hops after it has left your home as there is nothing you can do about it and it's also normal to lose some packets along the way, thats why the bottom graph is quite good apart from the packet loss block.