NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Mikeclev7
Dec 26, 2019Aspirant
XR700 Router stopped broadcasting SSID/no wifi
Yesterday afternoon, my wifi stopped working. What I mean is I could no longer find the SSID, on any device, and cannot connect. When I log into the admin page, on the home page it shows the wireless ...
Mikeclev7
Dec 26, 2019Aspirant
The button was not off. I looked and the led was on. Tried pushing several times to make sure still no change. I guess the thing is just broken after only 7 months. But my wifi is not working at all. But hardwired does. I don’t get it.
Netduma-Fraser
Dec 26, 2019NetDuma Partner
Very odd that it wouldn't show after a factory reset, the setup wizard was done each time with WiFi set up? Are you using Smart Connect? If so disable that and see if it broadcasts. Also check the SSIDs are set to broadcast. In advanced WiFi settings make sure the wireless radios are enabled.
- Mikeclev7Dec 26, 2019AspirantAfter factory reset I went through the whole setup in dumaOS and changed my SSID names and set everything back up. When I go into wireless settings it shows enabled and allow broadcast. The 2.4ghz and 60gz LED’s are lit, the 5ghz won’t light up though. Smart connect has been disabled since I got it, by recommendation when I originally unboxed and set it up.
- Netduma-FraserDec 27, 2019NetDuma PartnerSo in the Advanced Settings > Advanced Wireless the radios are definitely turned on? Despite those LEDs working they still don't broadcast as well as the 5GHz? Plug the router directly into a wall outlet if you have it plugged into a power extender. If it's still not working then I think you may need to get a replacement as it's a possible hardware fault.