NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XR700 Unacceptable Wifi issues
Details: XR700 connected to Hitron DOCSIS 3 4582 cable modem XR700 is connected to Hitron's port 1 to XR700 Internet port, Hitron port 1 is in bridged mode bypassing internal management I have ...
After reading through the string, this sounds similar to what I have been finding which I have not yet been able to resolve. I live in an area where the power can flash on and off at any time. It’s been nicknamed Flicker and Flash. The XR700 is on a UPS. I have found when the power flashes on and off, any wireless device that reboots, will not connect back to the router. Any wireless device such as cell phone and tablets have no issues with connectivity. But smart home devices or other that reboot, will not re-connect. I can power them off and on again with no success. The only way to get everything working again is to reboot the router. I do not use Smart Connect option and most of the devices have static assigned IPs. This affects both DHCP and Static device. When I am away I have it setup so I can remote into my PC just so I can reboot the router when cameras quit working. PC is hard wired.
However, I do have a switch (GS308) not on a UPS which will power off and on, which any connected device to this switch will also not regain a connection. Rebooting the switch or the connected device/s will not regain the connection to the router. Again only rebooting the router fixes the issue. I sometimes can reproduce the issue just by unplugging a device and plugging it back in, simulating a power flicker. This router replaced my R8500 which NEVER had this problem. I only replaced the R8500 because it was out of support. I am getting to the point of going back to the R8500 because this XR700 is worthless in this case. Unfortunately I missed the time frame of returning it or I would have but stuck with it. SO need to look at making it work.
In trying to figure out the problem, it seems to hold/remember the devices connected so when they disconnect, they are not allowed to reconnect because the router things they are already connected. Rebooting clears memory letting devices reconnect again.
- That is quite an odd issue, nothing that could be affected by a settings change on the router that I could think of. You could try connecting wireless devices to the guest network and see if that helps. For the Switch, does it occur in all the LAN ports?
As for the switch it is the ports with devices connected. I have not tried plugging something into any of the opened ports when the problem occurs. I just know that any device connected wireless and to the switch at the time the power flickers on and off, will not connect until I reboot the router. These are any devices connected to power when the flicker occurs. Phones, tablets work fine on both bands. I also have an old GS108 connected to UPS and any device connected to it will still function. But I did have the same issue with the GS108 when it was connected to the surge protect side of the UPS. All device would loose connectivity when the power flickered which the GS108 would reboot. I moved it to the battery backup side of the UPS and the problem went away. I have factory reset the router and used pretty much the defaults and re-flashed the firmware. Same results. This passed 2 weeks I have had to reboot the router 3 times to get wireless devices working again place the devices plugged into the GS308.
- I'm not sure what I can suggest on this front, I think it will require more investigation. I would recommend making a ticket with Netgear directly, it could be a hardware fault in which case they could offer a replacement.
http://support.netgear.com/
