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Forum Discussion
XR700 Unacceptable Wifi issues
Details: XR700 connected to Hitron DOCSIS 3 4582 cable modem XR700 is connected to Hitron's port 1 to XR700 Internet port, Hitron port 1 is in bridged mode bypassing internal management I have ...
We are still supporting the XR700 and working on the beta for it as we speak, it will be available very soon. We haven't given up on any of our products.
Its taken me since March to stumble across this thread, but I want to throw my hat in the ring as another customer that strongly echoes the sentiments of the other customers in this thread. I honestly cannot believe that I paid money for this brick only to be completely snubbed by Netgear. The fact that I have a piece of hardware that literally just does not work as its supposed to, and functions worse than the cheapest of crappy low end routers is bad enough, then I realize that official support kept me placated JUST enough to let the time period in which they will provide support LAPSE (really, you just stop supporting your own products 3 months after purchase, really?) and now its 100% a sunk cost in money and time.
Fraser, you look to be a caring and thoughtful person, and I think most customers on this thread recognize that, but unfortunately you being likable and caring doesn't actually solve our problems this time around.
I will never purchase a Netgear product again, not just because of some flawed roll out of a product, but because there has been no transparency from Netgear on it, its persisted for FAR too long, and their policies for even providing technical support or anti-consumer. Destroying brand loyalty is bad.
Thank you Fraser for at least attempting diligently to resolve this for everyone.
- Firstly thank you for your understanding, as I'm sure you're aware my job is to try and support users and pass on any issues that cannot be solved as I have done. I apologize that I've been unable to resolve the issues.
I don't want to repeat myself as I am sure that is frustrating to read but my last message is accurate. There is a new update from Netgear for the XR700, it doesn't mention any fixes for specific issues but sometimes these aren't always listed so would recommend upgrading and then doing a factory reset from the interface. Hopefully it will be more stable: https://kb.netgear.com/000062409/XR700-Firmware-Version-1-0-1-34That's fair, I both rolled back the firmware to the 1.0.20 version another user mentioned, and updated it to the most current version with no success, and I can verify the firmware version displayed was in fact the .34 recent version.
Really, with the resources you have on hand, you've probably done an even better job than most of us realize in trying to help us. I certainly hope none of this has felt directed to you personally.
Through whatever feedback channels you have available to you, please pass on our dismay and frustration- Its been enormously frustrating dealing with this and it really does feel like Netgear has done little if anything to help over the last 6 months. The management team needs to reevaluate some of their priorities and help resolve and rectify this issue in its entirety. It doesnt help to have all the extra featurization of dumaOS when it doesn't meet its basic functionality requirements.
- Rest assured I have given feedback back to the teams and I know they are working as hard as they can on it. It may not be much consolation but the more bugs we find on the XR500 etc that are found the better it should then make the XR700 when available. I appreciate you understanding the situation.