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twalls1's avatar
twalls1
Aspirant
Oct 26, 2018
Solved

XR700 WAN Interface Going Up/Down Periodically

Hello,   Just got a new XR700 today. I have found that the WAN interface is going down briefly and coming back up every 10-20 minutes or so. This did not happen previously with my XR500 while con...
  • twalls1's avatar
    twalls1
    Oct 26, 2018

    I downgraded the firmware from 1.0.1.2 to 1.0.0.20 and did a factory reset. The WAN port has stayed up for over 2 hours now, so this is very promising. Disappointing to lose the Hybrid VPN, but I'd rather have a stable connection at this point.

twalls1's avatar
twalls1
Aspirant
Oct 26, 2018

Hi Fraser,

 

I don't think I was able to come up with any rhyme or reason for why the WAN connection would drop. It felt more like it was a matter of time rather than load. I could never seem to stay connected for more than 20 minutes, but the amount of time would vary. I could run speed tests, etc. and it would stay up for the duration of the test and afterwards. I could leave everything alone and still see the connection drop on the statistics page.

 

That said, downgrading to the previous firmware has apparently worked around the issue for now. This is looking like a firmware issue as opposed to a hardware one.

 

Thanks!

 

Travis

slompochomp's avatar
slompochomp
Guide
Oct 26, 2018

I have not seen this issue.

Maybe Hard Reset the modem and or check the dBmV levels on your modem; they should be within -7 to +7 dBmV. It sounds more like a connection drop or communication issue with the modem. I have yet to see this happon sence beta testing this unit.

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Oct 26, 2018
    Okay thanks for the update, when the next version is released please see if you experience it on that version
    • StoneCold_X's avatar
      StoneCold_X
      Tutor
      Oct 27, 2018
      I have a similiar issue. My internet has gone offline at least 3 times since starting using this router on Thursday. It hasn’t happened twice overnight where I have woke up to Internet Offline status and once while I was at work. WIFi still looks connected so you don’t realize until you try to use the internet. Then I check the status through the app. A reboot of the router gets a connection back, but only a matter of time before it goes offline again.