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XR700 WAN Interface Going Up/Down Periodically
Hello,
Just got a new XR700 today. I have found that the WAN interface is going down briefly and coming back up every 10-20 minutes or so. This did not happen previously with my XR500 while con...
I downgraded the firmware from 1.0.1.2 to 1.0.0.20 and did a factory reset. The WAN port has stayed up for over 2 hours now, so this is very promising. Disappointing to lose the Hybrid VPN, but I'd rather have a stable connection at this point.
Sorry to hear that StoneCold. Could you disable the 60GHz WiFi from Advanced Settings and see if that improves it please
XR500 with exact same settings works without issue - hence suspect not ISP side issue.
| Firmware version |
XR500 V2.3.2.32 |
Observations between two firmware versions operating on XR700
On V1.0.0.20 WAN kept connection for greater than 2 days...ISP issue last night so it reset with valid cause.
On V1.0.1.2 WAN will drop every 5-12mins on average. Very quick drop, 2-3sec interuption.
In both cases an erase settings option was used before loading firmware. Made no difference two times I have tried V1.0.1.2 firmware - same results shown as above.
Log shows nothing unsual before internet dropped message captured in log - note earliest entry is at bottom, most recent is at top..
Here is example of log with everyhting turned on to report (IP addresses partially x'd by me)
[DumaOS] Error parsing line in ARP table: 'fe80::280f:56b1:xxxx:xxxx dev br0 lladdr 2c:54:91:db:de:79 STALE', Wednesday, October
[Internet connected] IP address: 69.xx.xx.xx, Wednesday, October 31, 2018 21:16:02
[DumaOS] No wifi metadata for mac '6c:33:a9:xx:xx:xx', Wednesday, October 31, 2018 21:15:43
[DumaOS] No wifi metadata for mac '8c:3b:ad:xx:xx:xx', Wednesday, October 31, 2018 21:15:43
XR700 setup is very basic...
WAN = DHCP from provider
LAN = DHCP using default value / range; two devices set to fixed addresses.
GEO filter - no devices added
QOS = on with traffic, ABB @ 70%, DL = 135 UP = 12.3 (inside actual pf 150/15); 1 device added
Device BW sharing = equal to 9 devices (8%) favor 1 device = XB given (28%)
Wireless 2.4GHz off / 5GHz on / 60Ghz off
Device 9 hardwired; 1 on 5GHz
LAG dynamic enabled and active - connected to SX10 switch
IPv6 off
Media server enabled; Tivo support = on; iTunes = off
Readyshare all default - not USB device attached
Tivo support = off
Cloudbackup = off
Port Forwarding = default; no rules set
Port Triggering = default; no rules set
Dynamic DNS = off
VPN = off
Static routes = nothing set
Remote mgt = off
UPnP = on; 30/4
IPv6 disabled
VLAN = off
LED = blinking
PLEX = not downloaded
Something not right with unit / firmware at this time.
Notes for v1.0.0.20
Devices manager does not update / shows device state incorrectly
It is possible to have a device show as having two IP addresses..FYI XR500 can achieve this too and not resolve itself.
In traffic prioritization a device added will show wrong device type; consoles all show as XBOX even though is listed as playstation in device manager
Maybe run a Debug Capture through http://routerlogin.net/debug.htm that way you have some more data to give to support.
- I have given this to the team so hopefully they can figure out the cause/follow up with you. The debug capture would be very helpful as well, thanks for the suggestion slomp.
AltsaiMaybe throw it up on a cloud service and send the link to Netduma-Fraser , he should be able to forward it to the Dev team.
I have tried both v1.0.1.2 and v1.0.0.20 again.
V1.0.0.20 ran for 2 days no connection loss on LAN or WAN (as shown in stats)
V1.0.1.2 ran for less than 5 minutes before WAN dropped..reset and so the cycle begins
I believe I captured debug correctly. Is safe to attach here or should submit direct to admin via another means.
provide all debugging log to NTGR admin to fix your issue
