NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
XR700 Wifi disconnects
Hi all,
I am continuously getting wifi dropouts for certain devices. If i reboot the router or disconnect the device from the wifi it may connect again or may not ...only to disconnect a few m...
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Might try downgrading to v20...
It is definitely the router. I switched to a tp-link mesh system and have not had any problems in over two weeks. I hope a future firmware update fixes this issue.
Has the router ever performed correctly? It could easily be a hardware issue, which might be worth contacting NETGEAR about.
- I also have XR500 and it acts the same way.
- Have you been added to the beta and seen if it's been resolved on the XR700 with the latest firmware?
- Yes I have been added to the beta. The firmware did not solve the issues. I think it actually made it worse.
- Is this using the very latest firmware released in the last week? Make sure to post there to let the team know what is happening
- I'm beyond frustrated with this router. Every software version makes it worse or unusable. Are there actually people out there who own this router and everything works as it should? Is it possible I got a lemon from the factory?? It was preordered and arrived as soon as it was released.
- Logan, I’m having same issue with my newly purchased XR700. Connection drops like there’s not tomorrow. Support doesn’t know how to fix it. I’m on .20 firmware. Don’t know what to do at this point. Might return it.
Guys, they recently released a Hot-Fix. It's the same firmware version that you can get in the beta program:
https://kb.netgear.com/000061118/XR700-Firmware-Version-1-0-1-18-Hot-Fix
Note: Make sure you perform a factory reset right after you update your firmware.
- I tried the .18 hotfix and it also had the same problems, however I did not do a factory reset this time after installing. I will try this later today. The other versions I did a factory reset and it didn't make a difference.
Ok, let us know what happen once you perform the Factory reset.
- I keep getting "You are currently logged in from another device. There can only be one device logged in at a time. If you log in from this device, the other device will be logged out. Do you want to proceed. "
I'm only using one device to log in. Every few mins the message come back again. I have factory reset 2 times since upgrading to the .18 version. - Do you have the interface open in another browser window on the same device by any chance?
- No I did not. That problem seemed to go away overnight. Once again I'm getting "This R-app is not loaded yet, please try again in a minute."
This is on the hotfix .18 - What pages specifically does it happen on and does it occur all the time or just after a reset/reboot?
- It is on the entire geo-filter, Los, device manager, network monitor, hybrid VPN (which i don't use but it doesn't load regardless). It has occured since I installed the hotfix .18. Guess I'll downgrade once again.
- That's very strange, it shouldn't be much different from the normal .18 firmware. Does it not occur on .18 at all?
- Every version is hit and miss. One thing works then something else doesn't. I only tried the .18 hotfix this last time.
- Okay well keep us posted if it happens on the standard .18 firmware.
- Factory reset, loaded .18, next day I can't even get into the interface. Tried multiple browsers, clear cache, cookies, tried incognito mode to no avail.
Is the software this buggy or could this be a hardware issue? - You seem to be getting more issues than most that's for sure so it could be hardware. What PC operating system are you using?
- Windows 10
- Okay that's fine, what do you mean exactly by you can't get into the interface?
- It looks like it will load but never does. I think I'm going to try to get a replacement. I was looking at my old tweets at you guys and looks like I've always had problems the xr700.
Try connecting to the router using the IP address instead of routerlogin.net
Usually this is 192.168.1.1, but it might be different. Open command line and type ipconfig if you're not sure. The Gateway address is also the address to access the DumaOS interface.
Also try private/incognito mode in your browser, and maybe different browsers. Sometimes the issue is caused by cached content.
