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Forum Discussion
XRM570 IOS application not showing devices
Anybody willing to help me? Apparently Netgear support is not. After going onto the Netgear Nighthawk IOS app chat interface for "support" on my XR570 mesh system, I was told that they were not quali...
We (Netduma) didn't create the app so may not be a lot of help here. I suspect if you connected to the XR WiFi directly - excluding the WiFi from the extender then the devices would show up correctly, is that the case?
Netduma-Fraser wrote:
We (Netduma) didn't create the app so may not be a lot of help here. I suspect if you connected to the XR WiFi directly - excluding the WiFi from the extender then the devices would show up correctly, is that the case?Netduma-Fraser Thanks for the quick response and I appreciate your outreach.
That is not the case.
I unplugged the EX7700, waited about 5 minutes, deleted the Nighthawk app from my iphone to redo the connection process with the app and the XR500, rebooted XR through DumaOS admin tab, reinstalled IOS app and connected to the XR...still got an error message that says no devices are showing up. It will not even show my computer that is connected via LAN directly to the XR(all of the XR devices are showing in your DumaOS device manager on web). I’ve thought about factory resetting XR, setting up the XR without the EX7700; however, when I change my SSID settings, the EX7700 SSID won’t change and I won’t have access to the EX7700 at all unless I connect, change my wireless settings, and then disconnect the EX7700, creating the exact same problem I just tested (I guess I could factory reset the XR500 all over again to be able to utilize the EX7700 after I see if devices will show only configuring the XR)...- If you're able to put the EX in AP mode instead of extender mode then I would suggest doing the reset as you said and setting up as an AP and see if that works.
Netduma-Fraser Nothing. I still got "the action has failed." for the XRM wifi devices while the EX was configured in AP mode. I also tried with the EX AP powered off as well. I am starting to conclude that the Nighthawk IOS app will be useless for me. Any other suggestions? I'm stumped and wondering if there's some new specific firmware issue in the XRM570 mesh system for the XRM/EX that gives me this problem (I just bought it in July 2020). I saw a post where another user was having the exact same problem with the EX7700 connected, but that was way back in 2019 and no solution was posted. It baffles me that the XRM LAN devices won't even register. Glad it's not a huge problem, but it does bug the crap out of me.