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Forum Discussion
conkerick
May 20, 2021Tutor
XRM570 Wifi DHCP Issue
Hi, since I bought the XRM570 (XR500) I am having this issue: From time to time, randomly, the router does not assign an IP address over WiFi. The devices indicate "could not assign or get an ip ...
conkerick
Jul 22, 2021Tutor
Hi, sorry for the delay. The problem had not occurred again until yesterday.
The "Traffic Controller" tip doesn't do anything.
All my WiFi devices are like this:
If I see the router log, it has too many DHCP requests from my devices (they all have reserved ip's). They happen almost every second.
Rebooting the router from the interface, it worked. All WiFi devices work without problem.
Today I was working on my PC (connected via cable) and suddenly, I lost the Internet connection. The error that I got was "dns server is not responding". My DNS server is 192.168.8.1 (my router), which points to 8.8.8.8.
My wife was using the tv connected to wifi without any problem.
Trying to manually configure the 8.8.8.8 dns server on my pc, I got the same error.
I tried to open 192.168.8.1 in the browser it said "the server is not responding".
Then in cmd "ipconfig / release and ipconfig / renew" and I got this:
"The DHCP server timed out."
I thought that the problem was only in WiFi, but it turns out that it also happens by cable, only that my pc had a reserved IP and a fixed IP.
At that moment my wife tells me that she does not have WiFi on her phone or on the TV. When I check, no device could connect to WiFi, my computer (only device connected by cable) could not connect either.
So DHCP issue is general, but it is the first time that the router freeze completely .
I had to unplug it from the wall and plug it back in. Everything works correctly.
One thing that I have noticed is that only the power led is on, no matter which option I choose in the interface. There isn't any blinking led.
Thanks. Hopefully you can help me.
Netduma-Liam
Jul 22, 2021NetDuma Partner
Thanks for the detail, I'm unable to see the screenshots you've provided yet as they presumably need to be moderated.
There isn't currently a known issue with DHCP on the Nighthawk Pro Gaming routers, however it's quite rare relative to the amount of users. Netgear are aware of this and have been investigating it for some time, from my understanding the cause of the problem is known so it's a case of fixing that now.
It's interesting that this issue crops up for you on a seemingly monthly basis, that would suggest to me that the issue isn't occuring because of a lease expiry.
Have you experienced this on all firmware's or did this only occur from .114 onwards?