NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Yahoo and Instagram Won’t Load on iPhones and iPads
Just got the XR500 and my fiancée said Yahoo wouldn’t load on her iPhone 8. She said she couldn’t update her Instagram feed either. Used my iPhone 8 Plus and an iPad Mini and verified the same. The is...
My geo filter is on no issue getting to yahoo at all on a lowly 55-16 Mbps. Have you tried just rebooting the router? It could be possibly a DNS issue but I can’t see how the router would block those two things. Is the router on the latest firmware? Have you tried a hard reset using the small recessed button on the back using a paper clip or similar object and setting up manually. Using cellular bypasses your ISP so also you could try using Google’s DNS Iinstead just to rule that out out. Google DNS are 8.8.8.8 and 8.8.4.4.
Can you confirm if other devices such as a laptop can load Yahoo fine?
Do the devices have both data & WiFi enabled at the same time - if so disable data, does it then load correctly?
Also WMM is enabled by default and I assume you're talking about the iPhones etc that are reaching above 300mbps, not wired devices which would be expected behaviour. Either way thats plenty of speed for simple web applications.
Are you using a VPN on the router or set up block sites/services?
Do the devices have both data & WiFi enabled at the same time - if so disable data, does it then load correctly?
Also WMM is enabled by default and I assume you're talking about the iPhones etc that are reaching above 300mbps, not wired devices which would be expected behaviour. Either way thats plenty of speed for simple web applications.
Are you using a VPN on the router or set up block sites/services?
Also: No VPN and I agree with you about simple web services, doesn’t make any sense. Why would devices getting 300/50 not be able to load a webpage or refresh Instagram?
- For troubleshooting purposes can you see if disabling data fixes it? Do you have those devices selected in the Geo-Filter by any chance?
- The iPad doesn’t have data capability. The Geo Filter is on whatever the default settings are. Don’t think that should affect iPhone/iPad traffic?
- It's the only thing I can think of that would cause blocking. I'd recommend calling the 24/7 Netgear support line and they should be able to help. If you login here you'll find a number to call: http://support.netgear.com/