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Forum Discussion
dkkronmiller
Apr 27, 2019Follower
AC2200 Orbi Micro Router is denying browser access
My Orbi denies browser access. It brings up a requirement that I enter my product serial number, then asks me to verify with my security questions, then starts this same process all over again. I h...
plemans
Apr 27, 2019Guru - Experienced User
Are you able to tell what firmware is on the device? and which orbi it is?
I'd try doing the reset again. Use a different setup password than you are now. try to avoid special characters and see if this helps.
How are you doing the setup via app or browser? Have you tried using a different device to do the setup?
You can try using the tftp procedure to send an older version of the firmware to the Orbi. It'll auto update after you do your setup but this might kick it out of the loop.
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP