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Forum Discussion

thedak's avatar
thedak
Apprentice
Jul 11, 2020

Android/iOS App won't looses connection to RBR850 (RBK853) starting with Firmware 3.2.15.25

Hi, is anyone else seeing this problem?   Starting with RBR/RBS 850 firmware upgrade to 3.2.15.25 both Android and iOS apps (adroid latest version 2.5.4.1036) loose connection to my RBR850.    After...
Chillbill90's avatar
Chillbill90
Aspirant
Aug 04, 2020

I went through all the same steps -- factory reset, reverting to last FW, resetting router, etc. The same thing contineus to happen. After about 6 hours, the IOS app can no longer detect the Orbi and I have to connect via Anywhere Access.

thedak's avatar
thedak
Apprentice
Aug 04, 2020

I upgraded my iOS and Android Apps and the problems seems to have disappeared.  What Android App version are you on?

  • Chillbill90's avatar
    Chillbill90
    Aspirant
    Aug 04, 2020

    I am using the up-to-date version of the IOS app. The problem remains. Perhaps an app update for IOS is coming soon if the Android app has been recently updated.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Aug 10, 2020

      Hi Chillbill90,

       

      May you confirm what Orbi app version you currently have installed? 


      Thanks,

      Christian 

      • Chillbill90's avatar
        Chillbill90
        Aspirant
        Aug 10, 2020
        2.6.0.12