NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Anywhere Access will not enable
When I try to use the Orbi app to enable ANywhere Access it comes back with error Oops...something went wrong. First, that's a useless error message and provides zero diagnostic info. Second, this se...
It may be helpful to describe the specifics in more detail. That Oct 6 Android firmware release definitely broke ability of users to connect to their Orbi routers locally. ("Logon timed out" was the error message.) Users who had already enabled Anywhere Access found the app functioning correctly, unless they attempted to Connect Locally, which brought up the error. The latest Android firmware release appears to have resolved this issue, although it took longer than anticipated for the new firmware to make its way through Google Play to all users.
"Oops...something went wrong" is a different error that has been seen now and again for some time. (I agree completely. The error message is useless.) After giving the phone a good shake to file a bug report, could you please post some details:
- Which model Orbi is this?
- What is the firmware release on the router?
- What kind of smartphone is this? (Apple/Android, model)
- What version of the Orbi app is loaded?
No, it’s a iphone 14 pro max 16.1.1, Orbi 963 V6.3.7.5.
- Thanks but I’m already on the latest of everything.
- Uninstalled Orbi app and reinstalled. Still no success. “Something went wrong”
For Apple devices, be sure that WiFI Private IP address is disabled on these devices:
- I have tried all of this on my iPhone 14 pro max. It’s still a no go. I have a two year android phone that I no longer use that I am going to try next.
