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Forum Discussion

Star

Nov 21, 2022

Anywhere Access will not enable

When I try to use the Orbi app to enable ANywhere Access it comes back with error Oops...something went wrong. First, that's a useless error message and provides zero diagnostic info. Second, this se...

NETGEAR Employee Retired

Nov 22, 2022

Hi Ferrellt Greene10

Is this an iOS device or Android device?

We have released a new Orbi / Nighthawk App v2.21. Kindly uninstall and install the latest App version.

Regards,
Blanca
Community Team

Star

Nov 28, 2022

Uninstalled Orbi app and reinstalled. Still no success. “Something went wrong”

FURRYe38
Guru - Experienced User
Nov 28, 2022
For Apple devices, be sure that WiFI Private IP address is disabled on these devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
- Greene10
  Apprentice
  Nov 28, 2022
  I have tried all of this on my iPhone 14 pro max. It’s still a no go. I have a two year android phone that I no longer use that I am going to try next.
- Ferrellt
  Star
  Nov 28, 2022
  I have to say that if the Orbi app is using MAC address as part of device identification, this seems to be a questionable approach. MAC addresses are easily and with iPhones often changed. Wouldn’t a better approach be a key, token or certificate to uniquely identify my iPhone?
- Ferrellt
  Star
  Nov 29, 2022
  I've done this as well. No success. I think I'll just use OpenVPN access ot manage the router and give up on the Orbi app. Somebody please ping me when Anywhere Access is wokring again. 😉