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Forum Discussion

aaronmcd1214's avatar
aaronmcd1214
Tutor
Sep 12, 2020

Anywhere Access

I've been trying to enable Anywhere Access on my router from the app but the toggle doesn't stay on. Any help would be appreciated.
ILB's avatar
ILB
Aspirant
Dec 02, 2020
Anywhere access- when I toggle it over- the reply says , this netgear device is already registered with another account. How do I get this fixed.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Dec 08, 2020

    Hello ILB, 

     

    You will need to email our Customer Care at customer.service@netgear.com and provide your email address and router serial number. 

     

    Christian 

    • larryindublin's avatar
      larryindublin
      Luminary
      Dec 19, 2020

      I found that I could not turn Anywhere Access on from my Android phone (the toggle would turn itself off after I would turn it on) BUT last night tried from an Ipad and it worked fine and is now on (I tested on cellular and could connect to my router).

      • KMDonlon's avatar
        KMDonlon
        Virtuoso
        Dec 20, 2020
        I found that on Android is you are using a filtered Private DNS and do not have location enabled it will do exactly what you are experiencing.