App repeated requests to login and then “too many attempts”

Question

Hey all. My ISP, Optimum, came out yesterday and swapped out my modem. I have the new modem for 24 hours and all the sudden the orbi app asks me to login Every time I open. I put in my correct password and it tells me too many invalid login attempts. The new modem is the same as the old one- Arris TM1602 from Optimum. The app worked fine after it was installed yesterday. Thai morning it’s acting strange. WiFi and internet are operating as usual and as expected. Any ideas?

Pgandolfo78 · Answer

I should add one detail. The app was acting a bit strange for a few hours right after the new modem was connected. Each time I opened the app it took a few seconds to “detect” the network. All devices were always connected but seemed like the app took a moment to validate. That resolved after I rebooted the orbi.

Christian_R · Answer

Pgandolfo78,&nbsp;

&nbsp;

Thanks for sharing what worked for you as it may help others who experience the same issue.&nbsp;

&nbsp;

Regards,

Christian&nbsp;

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App repeated requests to login and then “too many attempts”

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