Can’t connect to Orbi app

Provide more information ...

The only connection to the Orbi App happen through the mobile device touch screen.

And not sure on why you are posting ito the Nightawk router community area.

You can help people to help you by providing the information suggested in this forum's header:

Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.