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Can’t show devices connected
I also can't see a list of devices connected to my system on my app. It just says no devices connected to individual satellites/route and an error code of "Could not reach server. Try again later (cod...
Hi usafstud,
May you reinstall the Orbi app and check to see if your Orbi devices are due for a firmware update.
Christian
I just used tech support to update router firmware to V2.7.1.60. Web login shows all devices but app is "unable" and indicates Sorry, the action was failed" with a code : CDIL-API-FAIL
my app version is 2.7.0.28
I restarted iOS then launched app...no success
I deleted app on iOS and reinstalled as new set up...no success
Please advise
still have problem as described above
ricktra wrote:I just used tech support to update router firmware to V2.7.1.60. Web login shows all devices but app is "unable" and indicates Sorry, the action was failed" with a code : CDIL-API-FAIL
my app version is 2.7.0.28
I restarted iOS then launched app...no success
I deleted app on iOS and reinstalled as new set up...no success
Please advise
I restarted/deleted as you did and still have exact same issue as you. Web browser shows items connected, but "unable" on the app.
You and I can't be the only ones.
I am still under warranty and opened a case on this. I will ask if they can post the resolution here once they solve the issue.