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Forum Discussion

VB_RC's avatar
VB_RC
Aspirant
Feb 26, 2021

can not renew license

can not renew license in the Orbi app on my smart phone.  There is a banner - says license expires 2021-3-10. Save 35% now.  Nothing happens when I try to slide the banner.  I read in the community n...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 02, 2021

Hello VB_RC,

 

May you reinstall the Orbi app and power cycle your Orbi router.

 

Christian 

  • VB_RC's avatar
    VB_RC
    Aspirant
    Mar 03, 2021

    Christian: HI and thanks for your email.    

     

    I want to clarify a few things. 

     

    (1)  Do I need to power cycle only my Orbi router or the Orbi network (my cable provided modem and my Orbi router)?  I thought I should do both.

     

    (2) After I turn off/unplug the Orbi router, I need to unplug the 2 wall plug satellites - correct?

     

    (3) A netgear article says I need to turn off or shut down all of the devices that are connected to the router's network.  I assume this would mean my TVs and iphones only.  There are several apps on our iphones that connect to WiFI so I don't need to do anything with them (e.g. our kitchen stove and thermostats are connected thru WIFI).  Is this correct?

     

    Thanks so much for your assistance.

     

     

    • VB_RC's avatar
      VB_RC
      Aspirant
      Mar 04, 2021

      Christain: HI  I realize you may be very busy but I would greatly appreciate a response to my questions on power cycling.  

      Thanks and have a great day.

       

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Mar 05, 2021

        Hello VB_RC, 

         

        I would recommend power cycling the Orbi router only and reinstalling the Orbi app. If you can also provide a screenshot of the banner in the Orbi app that would be awesome.


        Thanks,

        Christian