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Forum Discussion

VB_RC's avatar
VB_RC
Aspirant
Feb 26, 2021

can not renew license

can not renew license in the Orbi app on my smart phone.  There is a banner - says license expires 2021-3-10. Save 35% now.  Nothing happens when I try to slide the banner.  I read in the community n...
VB_RC's avatar
VB_RC
Aspirant
Mar 03, 2021

Christian: HI and thanks for your email.    

 

I want to clarify a few things. 

 

(1)  Do I need to power cycle only my Orbi router or the Orbi network (my cable provided modem and my Orbi router)?  I thought I should do both.

 

(2) After I turn off/unplug the Orbi router, I need to unplug the 2 wall plug satellites - correct?

 

(3) A netgear article says I need to turn off or shut down all of the devices that are connected to the router's network.  I assume this would mean my TVs and iphones only.  There are several apps on our iphones that connect to WiFI so I don't need to do anything with them (e.g. our kitchen stove and thermostats are connected thru WIFI).  Is this correct?

 

Thanks so much for your assistance.

 

 

VB_RC's avatar
VB_RC
Aspirant
Mar 04, 2021

Christain: HI  I realize you may be very busy but I would greatly appreciate a response to my questions on power cycling.  

Thanks and have a great day.

 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 05, 2021

    Hello VB_RC, 

     

    I would recommend power cycling the Orbi router only and reinstalling the Orbi app. If you can also provide a screenshot of the banner in the Orbi app that would be awesome.


    Thanks,

    Christian 

    • VB_RC's avatar
      VB_RC
      Aspirant
      Mar 06, 2021

      Hi Christian:

      ok -- I will try your recommendation later today. 

       

      I have attached a document which shows the banner in the Orbi app of the 35% off. 

       

      • VB_RC's avatar
        VB_RC
        Aspirant
        Mar 07, 2021

        Christian:  Hi and good day.   Last night and again this morning I power cycled the router/satelites only and reinstalled the ORBI app.   When I go to the banner on the Orbi app for renewal at a 35% discount, nothing happens -- same as before.

          

        I dont' know if this  matters -- but I bought the Orbi WiFi system from Best Buy with total tech support for the first year.  I stopped by Best Buy yesterday -- the Geek Squad rep said that I would have to wait until the subscription expires -- March 10 -- and then I can renew then.  Not sure what, if any, discount will apply.

         

        I also have Bitdender installed.  Not sure if or how this matters for my Orbi renewal. 

         

        Any future suggestions?