Cannot change email verification email

michaelkenward
Guru - Experienced User
Nov 21, 2021
vajamala wrote:

can you help me too please? I'm dead in the water TRYING to actually add an additional router to the configuration

This doesn't seem to have anything to do with the previous discussion. It is also poor form – and against the rules – to hijack a discussion started by someone else.

Please start your own fresh discussion.

While you are at it. tell people which Netgear hardware you are using.

You might also do better to post a message in the section where they talk about your hardware. This place is for the Orbi app. Is that what you own?

And explain what you are doing and where it goes wrong.

There should be no need for any email address if all you want to do is to add an Orbi router to a network.

Then again, if you already have one router on a network it is a bad idea to add another one. Hence the need for a proper explanation of what you are doing.
- vajamala
  Aspirant
  Nov 22, 2021
  Not following. I'm having the exact same problem that is being discussed. I'm trying to add another satellite for my basement but I can't do anything on the APP because the app insists on using my old email address from a company that I no longer work for as my verification method. The title of the thread is "cannot change email verification method". Not sure how it could be any more relevant. I'm super frustrated and need help to add additional technology that I paid Netgear for, but their app is not allowing it and there's no one to talk to other than a forum of users.
  
  Why would you accuse me of hijacking a thread? Rude.
  - michaelkenward
    Guru - Experienced User
    Nov 22, 2021
    vajamala wrote:
    
    The title of the thread is "cannot change email verification method". Not sure how it could be any more relevant. I'm super frustrated and need help to add additional technology that I paid Netgear for, but their app is not allowing it and there's no one to talk to other than a forum of users.
    
    I use the Nighthawk app to manage my network. I have added all manner of devices. At no stage have I been prevented from doing this by not having an email address in the system.
    
    The only time when my apps care about an email address is when I use Anywhere Access.
    
    The original message said:
    
    I am unable to change the email verification email. I have change the email in my profile on the Netgear website but the verification email on the iOS App is still the old email that no longer exist.
    
    That had nothing to do with "TRYING to actually add an additional router to the configuration".
    
    Why would you accuse me of hijacking a thread? Rude.
    
    It is rude to insist that you have the same question when it is obvious that this is far from being the case.
    
    As I explained, the community rules don't like "hijacking".
    
    NETGEAR Community Terms Of Service | Answer | NETGEAR Support
    
    Behave with civility and mutual respect. Flaming or name calling will not be tolerated. Similarly, any message containing the following will be removed at the discretion of either a Community moderator or administrator:
    
    Off-Topic posting
    
    Thread hi-jacking
    
    I have explained that you have a different problem and that your understanding of your problem may be misguided.
    
    I have also told you how to go about asking people for help with your problem. Start a new conversation, preferably in the area where they talk about your hardware. (You do not need to use an app to set up a router.) Explain what you are doing and where it goes wrong.
    
    By all means keep banging on here, but don't expect to get very far.

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Cannot change email verification email