NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Cannot change email verification email
I am unable to change the email verification email. I have change the email in my profile on the Netgear website but the verification email on the iOS App is still the old email that no longer exist...
I need to get my 2FA reset since I no longer have access to the email address previously configured.
All I can say at this time is good luck with that. I have been at this for months, trying to get my verification email changed. I have gone the route of messaging a moderator of this forum who did get me set up with support. However, support has been unable to get the email changed for me. In the most recent contact I have had with support they stated that they had disabled the 2FA for my account and I should use the Orbi app to set up the 2FA again. Sadly, all the app wants to do is log me in by sending a code to the INCORRECT VERIFICATION EMAIL. This has been the most frustrating tech experience I have ever had. One would think that it would be a very simple thing to plug a new verification email into the system, but I guess I am missing something. Apparently Netgear is too, since they have not been able to do it. Hope you have better luck than I am having.