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Forum Discussion
Solved
Cannot login to orbi iPhone app
I cannot login to iPhone app for remote management. I keep getting “an error has occurred. Please try again” I have reset my password 5 times. Login works fine on website. Very frustrating.
Okay guys, I don't know if this can solve the problem or not, but it solved mine. In my case I've change my cell phone few months ago(iphone -> iphone). So my cure is re-install the app(totally delete it and install it again), and when you first login in to the app with your user name and password, it willprompt that you were using a (previous) phone and the app will send prompt to your previous phone for authorization, and after you authorize your new phone, you can now login with your netgear password normally. Hope this helps
I too am having this issue. I attempted resting my password, tried on a different device, and emptied my browsing data. No dice! What’s odd is that if I enter a wrong password it recognizes that it’s incoreect but if I use the correct password I get the generic error occurred message. So it knows the password is right just doesn’t let you in?
Yea, it is a really strange bug, how come there is only a few ppl having this issue?
Were yoy ever able to correct this issue? I am having it as well.
Same problem. I wondered if it might be a password character or length issue. The password guielines I found specified the set of valid symbols ( !@#$%^&*() ), said must be at least 6 characters long, but did not specify a maxium. I tried several passwors to no effect. So perhaps the latest iPhone app release is just broken....