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Forum Discussion
Solved
Cannot login to orbi iPhone app
I cannot login to iPhone app for remote management. I keep getting “an error has occurred. Please try again” I have reset my password 5 times. Login works fine on website. Very frustrating.
Okay guys, I don't know if this can solve the problem or not, but it solved mine. In my case I've change my cell phone few months ago(iphone -> iphone). So my cure is re-install the app(totally delete it and install it again), and when you first login in to the app with your user name and password, it willprompt that you were using a (previous) phone and the app will send prompt to your previous phone for authorization, and after you authorize your new phone, you can now login with your netgear password normally. Hope this helps
Same issue. Does Netgear monitor these forums...
Okay guys, I don't know if this can solve the problem or not, but it solved mine. In my case I've change my cell phone few months ago(iphone -> iphone). So my cure is re-install the app(totally delete it and install it again), and when you first login in to the app with your user name and password, it willprompt that you were using a (previous) phone and the app will send prompt to your previous phone for authorization, and after you authorize your new phone, you can now login with your netgear password normally. Hope this helps
- Thanks! Deleted app and reinstalled. This worked.
Glad to hear that!
Re-installing fixed it for me! I'm embarassed that I didn't think of that. Yay—thanks!
honestly it's too easy to change phones now, one click and the software will transfer all the data and apps to your new phone, think that's why no one think of re-installing the app. It's just basic skill back in the Windows time ;)