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Forum Discussion
Cannot use Anywhere access any more
My Orbi Router Model RBR10 does not seem to have the Anywhere access feature any more. It was working some 2 or 3 years ago but now I cannot use or enable it. According to this article it would be ra...
Thank you, I tried that already and that didn't work.
What mobile device are you using?
Happens with a different mobile device?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
I presume you can get the app to connect on a local connection?
I presume FW is up to date as well from there download site?
Might need to contact support about this.
Can also submit a bug report:
I have a Google Pixel 8 phone running Android 14. This is also a problem when connecting to the router with an ethernet cable and connecting via browser (actually only Firefox works) on my laptop, i.e. the option to add Anywhere access does not appear even if the manual clearly states on page 102 "Select ADVANCED > Advanced Setup > Remote Management". Remote Management cannot be found there. 😕
So I guess this feature has been removed.
The manual is out of date and should be updated. Remote Management was removed and only Orbi app was able to remotely access Orbi systems with Anywhere Access with limited features.
https://kb.netgear.com/000062097/Remote-Management-is-now-Anywhere-Access-in-the-Nighthawk-and-Orbi-apps
https://kb.netgear.com/000065071/Why-is-the-Remote-Management-feature-being-removed-from-NETGEAR-routersBeen hearing there maybe some Google Pixel issues and Orbi systems. Something NG and Google will need to take a closer look at.
I passed this to NG for some review. You should open up a support ticket with NG and maybe Google and see if this can get resolved.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".
rbadi76 wrote:
Remote Management cannot be found there. 😕
This is correct. Netgear announced the Orbi 'app' as a replacement for Remote Management, and clearly has not updated the RBR10 or RBR50 User Manual since 2021. Even though Remote Access was encrypted (https), the "Powers that be" decided to remove the remote web access option entirely. I, personally, was sorry to see it go. The default setting was disabled, so the feature, and any potential vulnerability, was only there when deliberately enabled by the user. Since the Orbi 'app' has never implemented the ability to manage 'advanced' features, I find this decision unfortunate. Users now have only one method to access advanced features remotely: enable OpenVPN on the router (also an encrypted protocol).
