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Forum Discussion
PieterWilde
Apr 14, 2020Aspirant
Can't connect to Orbi WiFi Network
Hi everyone, I can't connect to the Orbi WiFi network. I have run through the setup process, there is internet (on both smart phone and laptop), but the orbi app cannot detect the network. Says: ...
plemans
Apr 14, 2020Guru - Experienced User
What modem are you connected to? (brand and model #)
You see issues like this a lot with double nat. Meaning your running a modem/router combo device and orbi.
https://kb.netgear.com/30186/What-is-Double-NAT