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Forum Discussion
PieterWilde
Apr 14, 2020Aspirant
Can't connect to Orbi WiFi Network
Hi everyone, I can't connect to the Orbi WiFi network. I have run through the setup process, there is internet (on both smart phone and laptop), but the orbi app cannot detect the network. Says: ...
plemans
Apr 14, 2020Guru - Experienced User
What modem are you connected to? (brand and model #)
You see issues like this a lot with double nat. Meaning your running a modem/router combo device and orbi.
https://kb.netgear.com/30186/What-is-Double-NAT
PieterWilde
Apr 14, 2020Aspirant
The modem is a Cisco EPC310.
- plemansApr 14, 2020Guru - Experienced User
are you able to go through the setup process on a device hardwired into the router? (Not using the app for setup? )
- PieterWildeApr 14, 2020Aspirant
No, it says there is 'no internet'.
- PieterWildeApr 14, 2020Aspirant
The troubleshooter tells me that "Ethernet doesn't have a valid IP address"