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Forum Discussion
PieterWilde
Apr 14, 2020Aspirant
Can't connect to Orbi WiFi Network
Hi everyone, I can't connect to the Orbi WiFi network. I have run through the setup process, there is internet (on both smart phone and laptop), but the orbi app cannot detect the network. Says: ...
PieterWilde
Apr 14, 2020Aspirant
The modem is a Cisco EPC310.
plemans
Apr 14, 2020Guru - Experienced User
are you able to go through the setup process on a device hardwired into the router? (Not using the app for setup? )
- PieterWildeApr 14, 2020Aspirant
No, it says there is 'no internet'.
- PieterWildeApr 14, 2020Aspirant
The troubleshooter tells me that "Ethernet doesn't have a valid IP address"
- plemansApr 14, 2020Guru - Experienced User
power off the modem and the router. unplug everything from both including coax. Then follow this bootup guide.
1. re-connect coax to modem.
2. power modem on with nothing but coax and power plugged in. Wait 2-3 minutes for it to fully boot and stabilize.
3. connect ethernet cable to Orbi router wan port
4. power on orbi. give it a 2-3 minutes to fully boot.
5. hardwire in a desktop/laptop to the router and follow the setup guide.