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Gt88888's avatar
Gt88888
Follower
Mar 29, 2021

Cant log in to Orbi app, does not recognise my password or that I am on the network after update

Hi all. At the weekend I updated the Orbi iOS app. Then I logged in and it said there was a firmware update to the sattelite. Once that happened ever since I have not been able to log on to the app, ...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Mar 29, 2021
Gt88888 wrote:

Hi all. At the weekend I updated the Orbi iOS app. Then I logged in and it said there was a firmware update to the sattelite. Once that happened ever since I have not been able to log on to the app, I get a warning message saying incorrect password. When I try to log in via browser I get the same issue.

I am obviously connected to the wifi right now as I can post this message.

When I go to this webpage:

https://www.netgear.com/home/services/orbilogin/

 

The Orbi app and Orbi web interface (http://orbilogin.net) use different login credentials.

There was a firmware update for the RBS50 satellite, but not for the router?