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Forum Discussion

Aspirant

Nov 28, 2022

Can't login with correct credentials

2 times in last year it happened that I can't login with correct credentials. Orbi RBK353 and 2 RBS350. There is not "Invalid user/pass" but page simply refreshes. Later I can login (for instance...

Guru - Experienced User

Nov 28, 2022

What mobile platform are you using?

What is the app version your using?

Try removing the app and re-installing it.

If on Apple, be sure to disable WiFi Private IP address as well:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

majkinetor
Aspirant
Nov 28, 2022
I am using Chrome browser on Windows 10.
- FURRYe38
  Guru - Experienced User
  Nov 28, 2022
  And does using the password recovery option help get you back in?
  
  Be sure to clear out ALL browser caches and clear any saved password configurations within the browser as well.
  - majkinetor
    Aspirant
    Nov 28, 2022
    There is no password recovery on that page
    
    FURRYe38 wrote:
    And does using the password recovery option help get you back in?
    Be sure to clear out ALL browser caches and clear any saved password configurations within the browser as well.
    I did.
- FURRYe38
  Guru - Experienced User
  Nov 28, 2022
  Does this happen with MS Edge or Firefox browsers?