Can't logon to Orbi - "Logon timed out, please try again" - FIXED!

You can still submit the bug. 

You'll need to contact NG support and let them know your having problems. 

https://my.netgear.com/support/contact.aspx

Blanca_O KevinLiT 

Have you tried a full on factory reset and setup from scratch on the RBR using a wired PC and web browser or try a NEW SET up from with in the Orbi app after you've uninstalled the app and re-installed the app? 

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022

Thought NH app, same principle method to see if the app can gain access to the RBR. 

Try a different mobile device with Orbi app? 

Be ware of this as well for Apple devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message