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Forum Discussion
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
To help with troubleshooting, I'll mention that up to this point, I personally have...
- Rebooted the router five times
- Uninstalled and reinstalled the app three times
- Cleared the app cache twice
- Tried the app on an older phone with an older version of Android
Every one of these troubleshooting steps results in the exact same result. None of them has made any difference.
I also don't have "Anywhere Access" enabled, so I don't have that option in the Orbi app.
Netgear, please keep us updated. Thank you.
Same issue here with Android device. Asks for fingerprint and accepts it then asks for account log in information which results in the logon timed out issue. Uninstalled app, rebooted router. Same results. Just started today.
Kevin,
Your signature says "community team" - does that mean you are an employee of Netgear? Or does it mean you have access to speak with someone at Netgear that can (in theory), DO something about customer issues?
Thanks...
How odd considering that the error is thrown BEFORE a first router connection attempt is made, so, the issue is the app itself and, thus, unrelated to any router state.
