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Forum Discussion
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
If it was that easy to solve the login problem everybody is facing here, somebody would have found that solution already. No no, neither uninstalling, removing cache, restarting phone nor anything else regarding the app and phone is working. The problem is inside the app. As I mentioned already: IOS version works with local connection, Android app doesn’t. Android only works if I activate “anywhere access” on IOS version and then start the Android app. It then connects via “anywhere access” automatically. If you switch from there to local access again the error message will appear on logon again.
My guts tell me the solution lies somewhere in Android version compatibility, as people in this thread have mentioned that the app is working on older phones (but perhaps that’s also older versions of the app?). Would be great if NG could accept that this really is a programming error somehow…
jtcommunity wrote:
My guts tell me the solution lies somewhere in Android version compatibility, as people in this thread have mentioned that the app is working on older phones (but perhaps that’s also older versions of the app?). Would be great if NG could accept that this really is a programming error somehow…
I agree completely. Behavior varies depending on Android version:
- Samsung Galaxy S6-Lite. Android version 12. Orbi app 2.20.2.2506
Opening the app brings up the "Log in with 'admin' and password.
"Login Timed Out appears almost immediately upon selecting Login" which indicates that it did not wait very long (if at all).
Since the user cannot get past this point, there is no option to use Anywhere Access (which IS enabled on this router). - Sony Xperia XZ2 Compact. Android version 10. Orbi app 2.20.0.2506
Opening the app results in connection using Anywhere Access. Says that local connection is available.
Selecting the Local option results in "Invalid Password entered", even though the password is clearly correct. - Moto e4. Android version 7.7.1 Orbi app 2.20.0.2506
Both Anywhere Access and Local access work as expected.
My typical investigation technique is to download a previous version from APK Mirror and see if it works. In this instance, those downloads are not installing (claiming file 'invalid').
What a bother.
- Samsung Galaxy S6-Lite. Android version 12. Orbi app 2.20.2.2506
Dear community team,
The everywhere Access also does not work for me. The app hangs when I try it and I need to kill the app before I can try anything else. The only solution on Android is using an old version. I know for certain that Android 10 is working and 12 and 13 are not working. I do not have a device with Android 11 to see if that version is still operational.
But even if this option would have worked, the local option should also work. I normally do not have an option active that gives access to such a important service through the internet, that is for me a security issue. I have activated it (through the app on Android 10) to test it. I have my own VPN which I use to logon to my home network and then use the local options to access whatever is needed.
As you can see, we have tried it all, clearing the cache, clearing the data, un- and reinstalling the app even a complete factory reset of the device (which should not be needed, but okay) and nothing fixes this issue.
So I suggest you take a close look at the application and test it on all the different Android versions that are operational at the moment to make sure that app works as it should.
Thank you
Duncan
Same with us. Wife and I are on Android and we can't access on either phone (Samsung Galaxy S10 and Google Pixel 6). We've checked firmware and rebooted, etc to no avail. What gives? Web interface works fine, but no access to the parental controls we paid for. It feels like we're using an app from 2012, not 2022 - I swear, isn't this the latter part of 2022???!! Ugh, good grief indeed.
- Amen, NG pay attention to what is being reported and look into real solutions not canned responses that just delay and frustrate your customers.
Cuebbing wrote:
Amen, NG pay attention to what is being reported and look into real solutions not canned responses that just delay and frustrate your customers.As far as I know, the only response from Netgear is post #110, reporting the new Apple app version. The rest of the discussion is us customers talking to each other.
