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Forum Discussion
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
Yep. Same here.
I see folks are talking about the QA process here. I doubt there is one. Because the test case "As a user I can successfully login to the Orbi application and view the Orbi dashboard" would pretty much be the first test case in the release regression pass.
SMDH.
Found a fix (I think). So, I never had this issue before I setup my Guest network a week ago (had this router for a couple years). After setting it up I went about my day and haven't tried the app since. I tried logging in tonight for the first time since the Guest Network was setup, low and behold, I get the issue everyone else here seems to have.
At the end of the day, when I try using the app, via Android, connected to my main network, I get the error everyone is describing. HOWEVER, when I Force Quit the app, switch from main network and connect to the GUEST network, and then open the app...it pulls up fine.
Based in this, it seems the issue lies in the guest network/main network arena somewhere (at least, in my instance).
I will login via laptop and delete the Guest Network and see if main WiFi connection works tomorrow, but thought I'd drop this here to see if this works for anyone else.
Please test and let us know.
At the end of the day, when I try using the app, via Android, connected to my main network, I get the error everyone is describing. HOWEVER, when I Force Quit the app, switch from main network and connect to the GUEST network, and then open the app...it pulls up fine.
Based in this, it seems the issue lies in the guest network/main network arena somewhere (at least, in my instance).
I will login via laptop and delete the Guest Network and see if main WiFi connection works tomorrow, but thought I'd drop this here to see if this works for anyone else.
Please test and let us know.
cybin wrote:
At the end of the day, when I try using the app, via Android, connected to my main network, I get the error everyone is describing. HOWEVER, when I Force Quit the app, switch from main network and connect to the GUEST network, and then open the app...it pulls up fine.I made the switch and that just killed the local wifi access option.
I, also, tried the "force quit, change to guest WiFi". Failed exactly the same way, "Logon timed out". Not a solution for me. And, the AX series does not offer the option of allowing guests to reach the primary network or each other. (does it?) My original Orbi does offer that option and I have it enabled.
As an aside, I attempted to diagnose the problem by installing PCAPDroid to capture and decrypt the actual network conversation and the app worked. PCAPDroid is a "Man in the MIddle" based on Android VPN service and does all sorts of crazy things with IP addresses.
