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Forum Discussion
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
Same issue here.....noticed Orbi app "Logon timed out" error this morning. Never had issues with Orbi app until today.
Issue -
Unable to login using admin credentials via Orbi app (Android). "Logon timed out, try again later, reboot router". However, logging in locally via web browser works without issue.
Possible Fix (Below steps worked for me. NOTE - turn OFF WiFi on Phone prior to start) -
1. On phone, opened Settings\all Apps\Orbi\Storage & cache
2. Cleared storage (alternative is to uninstall and reinstall Orbi app)
3. Launched Orbi app
4. By checking this box.....I agree
5. WiFi Auto Connect.....Allow\While using the app
6. Sign into existing account (Netgear)
7. Enter credentials.....Log In
8. Add trusted device.....Trust Device
9. Continue
10. Turn on TouchID.....Maybe Later
11. Go to Dashboard
12. WiFi Not Detected.....select Connect Via Anywhere Access
Connected, closed Orbi app, opened app; works okay now!
Steps 4 - 11 not too relevant and may be different on your device. Important step is to turn off phone WiFi to force Anywhere Access to show up during install/connection.
Not sure if this will work for anyone else, but hope it helps!
Wow, appears to be working now. How in the world did you figure this out? Thanks!
For me, I noticed the "Logon timed out" issue occurred while on Orbi version 2.20.2.2506.
A couple of days ago, I noticed that my Orbi app updated to version V2.21.0.2590 and most issues have been resolved. I'm able to login, switch between Anywhere Access and Local connection, etc.
However, for me, on this latest version, the "WiFi Analytics" feature no longer works.....
RockRite wrote:
However, for me, on this latest version, the "WiFi Analytics" feature no longer works.....
This looks like a good time to begin a new conversation about this specific issue.(WiFi Analytics).
I have tested WiFi Analytics on the new firmware version V2.21.0.2590 on three Android devices, and all three of them function correctly, both in Anywhere Access and in Connect Locally.
It would be useful to know:
- The model of Orbi
- Firmware release currently on the Orbi
- Type of Android device
- How does WiFi Analytics fail? (not open? error message? incorrect results?)
With the intense scrutiny on the Android Orbi app, it would be a terrible disappointment if all of the app functions have not be tested before release. Perhaps there is some unique condition that causes WiFi Analytics to fail.
Update - uninstalling Orbi app, then reinstalling fixed ALL issues for me (including WiFi Analytics). Thanks!
