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Forum Discussion

Royalh13's avatar
Royalh13
Star
Oct 28, 2022

Can't logon to Orbi - "Logon timed out, please try again" - FIXED!

It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS! https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
Keithdb-'s avatar
Keithdb-
Initiate
Nov 05, 2022

Turn off your phone's Wi-Fi so that the Orbi app is forced to connect through your mobile network and Orbi Anywhere Access. After successfully connecting without utilizing your Wi-Fi the problem seems to resolve itself. You can then turn Wi-Fi back on and connect normally.

shawn_c's avatar
shawn_c
Initiate
Nov 05, 2022

Switching Wi-Fi back on won't switch back to a local connection. If you open the menu in the app, it will show the connection method at the top and allow you to switch between Anywhere and Local. Attempting to switch back to local still results in the login error for me.

  • jtcommunity's avatar
    jtcommunity
    Star
    Nov 06, 2022
    I agree. Switching back to WiFi doesn't switch from Access Anywhere to local connection. Once you do that manually in the app you have the login problem again. As a said before: local connection to the router is not possible anymore with the Android app.
    • Hanseman's avatar
      Hanseman
      Tutor
      Nov 06, 2022

      Nice with all workarounds and tips on how to solve this problem. But this is still a problem owned by Netgear and should be solved in a hurry. Why use your products if your support is in sucg a low level? I think the hardware is brilliant but on the software level they seem to hired the not so bright people?

    • hcporter's avatar
      hcporter
      Initiate
      Nov 06, 2022
      My issue remains because I can't get Anywhere Access turned on. I have tried from an iPad (because I can't log on at all from my Android device) and every time I get the "something went wrong" error message.
      • shawn_c's avatar
        shawn_c
        Initiate
        Nov 06, 2022
        hcporter wrote:
        My issue remains because I can't get Anywhere Access turned on. I have tried from an iPad (because I can't log on at all from my Android device) and every time I get the "something went wrong" error message.

        Even with wi-fi turned off? With wi-fi turned off, it should force you to an Anywhere connection where you use your Netgear login.