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Forum Discussion
Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
https://community.netgear.com/t5/Orbi-App/Orbi-App-Android-phone-quot-login-timed-out-please-try-again/m-p...
Looks like it's finally fixed, have updated to the latest Android available version (2.21.0.2590) via Play store in the UK and can now FINALLY log in to the app. Thanks for fixing it at last Netgear. Please help us out by responding quicker and releasing bug fixes sooner and making your support more available to customers who have spent a lot on your products!
You are in the US?
I haven't seen a Play store update yet for Orbi. Maybe they are slowly releasing it?
What version do you have now?
I see v.2590 on my android pad and was updated on 11/9. Seems to be what Anthracyte claims has fixed his inability to access his app...
treadpool wrote:
I haven't seen a Play store update yet for Orbi. Maybe they are slowly releasing it?
.2506 still on my Google Pixel 7 Pro
- Yes they are but it is releasing in the play store. I believe they are doing bat h release got mine a couple days ago so just be a little patient it 8s coming and fixes the issue
I'm not absolutely certain that the latest version of the app is what resolved this issue as if you check through other posts you'll see that this problem has occurred in the past. I actually think the problem was on Netgear's side and not the app's or the router's fault.
I say this because, like others, I started to see the issue several weeks ago and until that point the app hade been working flawlessly for me. Like the others I tried just about everything I could think of (clear the app's cache, reload the app, reboot countless times...) and nothing worked so I just said screw it and gave up for a couple of weeks.
Last night just for the heck of it I tried again and the app worked. I tried it again on my phone (I generally use it from an old Samsung tablet) which I hadn't done for at least a year and this time it asked me to log into my Netgear account. I did so and everything worked fine. I'll note that the version of the app on the phone is an ancient V2.20.3.2515 - nowhere near the latest.
I get the feeling that the "logon timed out" issue might have been something like a corrupt user database on Netgear's side that they eventually got around to fixing and NOT an app issue.
Just my $.02 and probably not worth that much...
