NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

sapper-64's avatar
sapper-64
Follower
Jun 17, 2022

CBR750 Orbi app security

The security portion on my Orbi app has a previous persons email address on it. The router is registered to me now, but I can’t figure out how to change the security portion to my account.

2 Replies

  • I'm assuming by Security you mean Armor.  I had a similar situation last year when I upgraded my Orbi system to a new one.  I still had about 6 months left on my old Armor subscription.  Customer support was able to migrate the license to the new Orbi system.  It's related to the Orbi SN and your email account.  Customer Support would be able to straighten it out for you.

     

     

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator

    Hello sapper-64,

     

    Welcome to the NETGEAR Community!

     

    Are you still having issues with changing the email associated with NETGEAR Armor attached to your CBR750?

     

    Best,

    Kevin

    Community Team