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Forum Discussion
Change old email address for security codes associated to Netgear account
Months ago, I changed the email address associated to my Netgear account. The other day I was sent a 6-digit security code the OLD email address for adding a Trusted Device. I would like to change th...
Thank you for your reply.
The context of this discussion is indeed 2FA. I am not sure what the original login attempt was. I think I installed the app on a new device. So yes, adding a new trusted device I guess. After login I was asked for a security code that was sent to my OLD email that I do no longer use for my Netgear account.
i use my credentials for both the forum, the app as well as the web ui for the router.
I'm not sure if the popup notification showed but I guess it did.
You got me thinking. For now I have disabled 2FA for my account. That should prevent it from happening again.
Perhaps I am mistaken, but I have the impression that 2FA authentication applies only to the Orbi 'app'. It is not required for access to the Netgear account information, the community forum, or the Orbi web interface.
You might be correct. Anyway, I have disabled 2FA just to be (a little more) sure that I will not be locked out of my account or my devices.