Changed phone# and can't complete 2-step authentication

Question

I need to update my phone number in order to access my Orbi app.
I spent hours on the phone with customer care, recieved several calls back and they were still unable to help.
I just need to update my recovery phone# and email address so I can complete the 2- factor authentication for my Orbi app.
Can anyone help??

Christian_R · Answer

Hello Supacooljenn,&nbsp;

&nbsp;

Welcome to the community! Has support been able to follow up on your case? If not, please send me a private message with your email address and case number.&nbsp;

&nbsp;

Christian&nbsp;

Supacooljenn · Answer

Hi Christian, I haven't received a follow up and I still can't access my app.Please help.

Forum Discussion

Changed phone# and can't complete 2-step authentication

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