Forum Discussion

Follower

Mar 06, 2020

Circle Passcode w/RBK50

I had setup the Circle after starting use my new Orbi RBK50. But I uninstalled the Circle in my mobile accidentally. When I re-install the Circle App, its need enter passcode, I selected the option...

mal0

Aspirant

May 22, 2020

Hello,

After a cable connexion crash, i rebooted everything (my cable modem & my Orbi)

I can't logged into Circle so i removed the circle app on my phone and redownloaded a fresh copy

After i reinstalled it, the app ask me a code i can't find

I Tried "i'm the only administrator" but don't receive the sms

Please help

Model : RBK20

Regards

Mal0

Christian_R

NETGEAR Employee Retired

May 27, 2020

Hello mal0,

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number:

Thanks,

Christian

drswood2
Aspirant
Jul 19, 2020
I had to reinstall my Circle app because it just quit working. Credit card info is correct, Orbi is working and ATT router/modem all okay. Circle app is trying to me a code to an old cell# and I have no idea how to change this setting. I am the only "administrator" and have found no way to check the profile information. help!
- Christian_R
  NETGEAR Employee Retired
  Jul 22, 2020
  Hello drswood2,
  
  I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.
  
  Name:
  
  Email:
  
  Model Number:
  
  Serial Number:
  
  Thanks,
  
  Christian