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Forum Discussion

dosel99's avatar
dosel99
Follower
Jan 03, 2023

connecting to orbi app

i have reset my orbi mesh a few times, deleted and re-downloaded then after manual search, was able to update app and no new FW and after trying to login to account or add new device, still getting e...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 03, 2023

What Orbi model system do you have? 

What mobile platform do you have? Apple Or Android. Be sure to disable Wifi Private IP address on Apple or Random Addressing on Android devices. 

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

What Orbi app version do you have? 

 

Try this with the Orbi app and your Orbi system:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022