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Forum Discussion
Connection Failed - if the problem presists, try rebooting your router
Starting today 9/23/2020, I too am having this same issue all of a sudden. For the past month or so I've upgraded to Netgear modem and router. All their top of the line products. Network is working ...
Oh my goodness I am so glad I have found this. I was able to speed test when I acquired the system. But shortly after that I was pushed to the newest firmware and that doesn't work.
Now if I go to the webpage for the router I can run a speed test. But from the app it never works. It feels better to not be alone.
Just for the notes:
Firmware: 3.2.16.6_1.4.4
RBK852 is the system
This is on my iPhone. Stopped working before the iOS 14 upgrade
- I hope a real solution is shared soon with all of us.
Definitely a bug or perhaps ios14 related.
To be clear (Netgear team), the “local network” setting is on in the app settings. So this is NOT the roocause.
Thanks.Hello Community,
There was an iOS app version released on 9/27. Please update/reinstall your iOS Orbi App to the latest version.
Christian
- christian
I downloaded it the day of. Net: it does not resolve the issue.
Details:
You guys assume it’s related to local network setting in new ios14 setting being turned off. Which many assumes that before your app update. I as many others here went in (prior to your app update) and made sure the setting is on (which was already on Setting>Orbi>Local Network On). And that did nothing different. Again was already on.
I even deleted the app and reinstalled and reset the setting to On.
Your new App update on 9/27 simply lets folks know of that. Either way, the app was updated day of (9/27) with zero impact. The issue continues. Curious, how you guys thought that’s the solution and did you QA team not catch that this does NOT fix the issue. And how is it that you are communicating this solution to us when all the users here have tried and and the solution is a fail? What got tested? Sorry, I am appreciative of the effort but this adds another data point validating that NETGEAR is clueless. I hope things improve.
I am VERY disappointed about my purchase of $1400 two months ago and would LOVE to give it back. But yet again, I cannot even get a hold of CS to return this. Starting in day 10 of receiving the package.
Sorry to be a Debbie Downer, but it’s tough earning $1400 and wasting it on a company that cares little for its customer. I do feel down and betrayed as a customer.
