NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CRAZY!!! - No Clear way to change or add "My Trusted Devices" in "Two-Factor Authentication" in App
I've searched and seen the threads but no clear way of adding a new phone (iPhone) and deleting an old phone (Android) "Primary" from "My Trusted Devices" in app. This is nuts. Should be a simple thi...
I experienced the same frustration ... and was able to resolve by:
Uninstalling the Orbi app from my iPhone.
Running a manual setup.
At the end of that process, it asked whether I wanted my verification code sent to my email or phone. Always before email was the only thing that worked. This time it actually sent a verification code to my iPhone. Then it said my Orbi was already set up so I went back to the Dashboard. All works!
Note that this process included following their instructions to disconnect the Orbi from the modem and power cycle the modem, then plug your Orbi back in to the modem. Never had to touch my satellite - not even to re-sync.
Hope this helps!
Something to contact NG support about and ask for there help and information.
TheBroker wrote:
I've searched and seen the threads but no clear way of adding a new phone (iPhone) and deleting an old phone (Android) "Primary" from "My Trusted Devices" in app. This is nuts. Should be a simple thing, but instead, you're forced to waste time on the forum looking for a solution. I've been at it for over an hour and no one seems to have a solution. I did see one response to send serial and model number but no posted solution.....incredible.
