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Forum Discussion

jkk4_1998's avatar
jkk4_1998
Apprentice
Feb 22, 2021

Delete device in Orbi App?

On my Orbi RBK852, I can not figure out how to permanently delete a device in Device Manager in my Orbi App. I have the device turned off in DM, but no where do I see how to “delete” that device. Anyo...
  • jkk4_1998's avatar
    jkk4_1998
    Apprentice
    Feb 24, 2021
    Hi Christian, I wish it was so simple. There is NO option to “delete” in the device manager in the Orbi app. I currently have the device as “offline” but there is absolutely no “delete” option!
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 25, 2021

    HI jkk4_1998,

     

    May you provide us with the following info for us to check further:

     

    Orbi Firmware Version:

    Orbi App Version: (please also specify if it's iOS or Android)

     

    Thanks,

    Christian 

    • jkk4_1998's avatar
      jkk4_1998
      Apprentice
      Feb 26, 2021

      Hi Christian, running on iPhone iOS. 
      app version is 2.8.2.0

      firmware is v3.2.17.12

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Feb 26, 2021

        Hi jkk4_1998,

         

        May you provide me with the following info as I'd like for our support team to reach out to look into this further.

         

        Email:

        Phone:

        Preferred Contact Time: (including time zone)

        Router Serial Number:


        Thanks,

        Christian 

  • Woudlyricher's avatar
    Woudlyricher
    Aspirant
    Apr 01, 2021
    I want to move devices in serial numbers please 🥺