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Forum Discussion

jkk4_1998's avatar
jkk4_1998
Apprentice
Feb 22, 2021

Delete device in Orbi App?

On my Orbi RBK852, I can not figure out how to permanently delete a device in Device Manager in my Orbi App. I have the device turned off in DM, but no where do I see how to “delete” that device. Anyo...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Feb 25, 2021

HI jkk4_1998,

 

May you provide us with the following info for us to check further:

 

Orbi Firmware Version:

Orbi App Version: (please also specify if it's iOS or Android)

 

Thanks,

Christian 

  • jkk4_1998's avatar
    jkk4_1998
    Apprentice
    Feb 26, 2021

    Hi Christian, running on iPhone iOS. 
    app version is 2.8.2.0

    firmware is v3.2.17.12

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Feb 26, 2021

      Hi jkk4_1998,

       

      May you provide me with the following info as I'd like for our support team to reach out to look into this further.

       

      Email:

      Phone:

      Preferred Contact Time: (including time zone)

      Router Serial Number:


      Thanks,

      Christian 

    • Woudlyricher's avatar
      Woudlyricher
      Aspirant
      Apr 01, 2021
      I want delete
      My
      Account
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Apr 01, 2021
      jkk4_1998 wrote:

      Hi Christian, running on iPhone iOS. 
      app version is 2.8.2.0

      firmware is v3.2.17.12

      It may be a problem with the iPhone app.  My Android Orbi app, clearly shows a "delete option" (see attached image)

      "Device Manager" shows a bunch of devices which are not connected. When I press on one of them, a screen with detailis comes up and has a "Delete" option in RED LETTERS toward the bottom.

       

      When Christian_R asked how to contact you, I believe he intended that you send a private message by clicking on his screen name, which will bring up an option to send him a private message containing things that should not be posted on the public forum (such as "real name", telephone number, email,etc.)