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Forum Discussion
Solved
Device Manager error CDIL-API-FAIL (RBR750)
I've recently updated to the latest firmware for my RBR750 system and since the Orbi app (iOS 15) has a few issues: 1. Every time I tap on Device Manager I'm getting an error "CDIL-API-FAIL" erro...
This issue CDIL-API-FAIL (RBR750) on my router is fixed. I had a call with customer care(may be technical) for an hour long.
He helped me upgrade the firmwares of my Router and Satellites to RBR750-V4.6.8.5 and RBS750-V4.6.8.5.
After upgrading the firmwares and doing a factory reset the issue is resolved. Now I am able to access Device Manager and could Pause/Resume the devices.
I have, just this am, started getting the same issue. Firmware version 2.7.3.22. I do have internet access, and everything is working fine just do not have control from the iOS app. I can log into the router via my PC and see that everything is connected as usual. Error shows up as follows: device offline:: CDIL-API-FAIL
I would like to get a fix as I manage the devices via parental controls to limit the amount of time and what time the devices are allowed to be used.
No firmware updates are available.
I hear you, I'm in the same boat.
Just out of curiosity: did you do any firmware updates recently to your system? The timing for me coincides with 4.6.5.14 firmware update for my Orbi RBK753 system
Guymconners wrote:I have, just this am, started getting the same issue. Firmware version 2.7.3.22. I do have internet access, and everything is working fine just do not have control from the iOS app. I can log into the router via my PC and see that everything is connected as usual. Error shows up as follows: device offline:: CDIL-API-FAIL
I would like to get a fix as I manage the devices via parental controls to limit the amount of time and what time the devices are allowed to be used.
No firmware updates are available.
Week or so ago, maybe longer. But I have used the app with no issue after that time.
Also I should note that I now am not having the issue after multiple reboots.
So not sure that is the fix as I have seen where others did this with no results
- Multiple reboots of the Orbi system?
I've done a few reboots of my Orbi already + re-installing the app on my iOS device; no changes for me, I'm still having this stupid error.