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Solved
Device Manager error CDIL-API-FAIL (RBR750)
I've recently updated to the latest firmware for my RBR750 system and since the Orbi app (iOS 15) has a few issues: 1. Every time I tap on Device Manager I'm getting an error "CDIL-API-FAIL" erro...
This issue CDIL-API-FAIL (RBR750) on my router is fixed. I had a call with customer care(may be technical) for an hour long.
He helped me upgrade the firmwares of my Router and Satellites to RBR750-V4.6.8.5 and RBS750-V4.6.8.5.
After upgrading the firmwares and doing a factory reset the issue is resolved. Now I am able to access Device Manager and could Pause/Resume the devices.
CDIL-API-FAIL error message display always when tried to access the devices from Device Manager in orbi app on my iphone.
However sometimes when I reboot the router then devices are displayed but again next time same error appears.
Refer to the screenshot for more details.
Can anyone please help me resolve this problem.
Hello madhu3110 ,
This issue occurs when the Orbi app thinks that your unit is offline. Please try rebooting your RBR750 then access the app. If you receive the error message again shake your phone and select report bug.
Please let me know if this resolved your issue!
Best,
Kevin
Community Team