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Forum Discussion

claudiut's avatar
claudiut
Apprentice
Dec 08, 2021
Solved

Device Manager error CDIL-API-FAIL (RBR750)

I've recently updated to the latest firmware for my RBR750 system and since the Orbi app (iOS 15) has a few issues:   1. Every time I tap on Device Manager I'm getting an error "CDIL-API-FAIL" erro...
  • madhu3110's avatar
    madhu3110
    Jul 07, 2022

    This issue CDIL-API-FAIL (RBR750) on my router is fixed. I had a call with customer care(may be technical) for an hour long.

    He helped me upgrade the firmwares of my Router and Satellites to RBR750-V4.6.8.5 and RBS750-V4.6.8.5.
    After upgrading the firmwares and doing a factory reset the issue is resolved. Now I am able to access Device Manager and could Pause/Resume the devices.

KevinLiT's avatar
KevinLiT
NETGEAR Moderator
May 20, 2022

Hello madhu3110 ,

 

This issue occurs when the Orbi app thinks that your unit is offline. Please try rebooting your RBR750 then access the app. If you receive the error message again shake your phone and select report bug. 

 

Please let me know if this resolved your issue!

 

Best,

Kevin

Community Team

UAnick's avatar
UAnick
Initiate
May 23, 2022

This started today after having to reset router. Online shows all of our 44 connected devices, app (iOS 15) shows 0 and this error message. Rebooted router, uninstalled app, reinstalled, reset router, etc, several times to no avail! Firmware current...so frustrating, when will you fix this?

  • mshahnam's avatar
    mshahnam
    Aspirant
    May 26, 2022

    I am having the same issue.  Started several weeks ago and have done all that is suggested, reinstalled the app, firmware is updated.  Running the app on IOS.  I have noticed it takes several hours or maybe next day and all of a sudden all the devices show up but if I reboot everything is gone again and get this error.  Also remotely I lose my ability to access when this issue happens.  Any fix or update on the fix?

    Thanks

    • Thb0's avatar
      Thb0
      Aspirant
      Jun 07, 2022
      I’m having the same issue on my RBR850. Did a factory reset, but it didn’t help.
      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Jun 07, 2022

        Hi Thb0

         

        If issue re-occur, kindly try force quit the Orbi app and relaunch it. Reboot if the issue persists. 

         

        Regards,
        Blanca
        Community Team